Privacy Policy

Our commitment to your privacy

At Bayside Bridal, your privacy matters. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, book an appointment, make a purchase, or interact with us online.

We aim to handle personal information in line with applicable Australian privacy principles and relevant privacy laws.

External links

Our website may contain links to third-party websites (including social platforms and service providers). Bayside Bridal is not responsible for the privacy practices of external sites. We recommend reviewing the privacy policy of any third-party website you visit.

Information we collect

Website usage information

When you visit our website, we may automatically collect information such as:

  • IP address

  • Browser type and device information

  • Location data (general/approximate)

  • Pages viewed and time spent on pages

  • Referring website and click activity

This helps us understand how the website is used and improve performance and content.

Cookies

We may use cookies and similar technologies to:

  • remember your preferences

  • support website functionality

  • measure traffic and engagement

  • improve your browsing experience and marketing relevance

What is a cookie?

A cookie is a small text file stored on your device when you visit a website. Cookies don’t access information on your device and can’t read other cookies.

You can disable cookies via your browser settings. If you disable cookies, parts of the website may not function as intended.

Personal information you provide

You may choose to provide personal information when you:

  • submit an enquiry form

  • book an appointment

  • subscribe to our emails/newsletter

  • purchase from our online store

  • message us via email, phone or social media

This may include:

  • name

  • email address

  • phone number

  • billing and shipping address

  • order details

  • appointment information (such as wedding date, preferences and sizing information you choose to share)

How we use your information

We use your information to:

  • respond to enquiries and provide customer support

  • manage appointment bookings and communicate with you

  • process orders, payments and delivery

  • send order updates and important service messages

  • improve our website, products and customer experience

  • send marketing communications (only where you’ve opted in, or where permitted by law)

  • detect and prevent fraud or misuse

Direct marketing

If you subscribe to our emails or opt in at checkout/booking, we may send you updates, promotions or news from Bayside Bridal.

You can opt out at any time by using the unsubscribe link in any email or by contacting us.

We do not sell your personal information to third parties.

Sharing and disclosure of information

We may share your information with trusted third parties only when necessary to deliver our services, such as:

  • website hosting and platform providers

  • payment processors

  • email marketing platforms

  • booking/appointment systems

  • couriers and shipping services

  • professional advisers (accounting/legal) where required

We may also disclose information:

  • where required by law, regulation, court order, or law enforcement request

  • to protect the rights, property or safety of Bayside Bridal, our customers, or others

  • to enforce our Terms & Conditions

Payments and e-commerce security

If you purchase from our online store:

  • our website uses security measures (such as SSL encryption where supported) to protect data transmission.

  • payment processing is handled by a third-party payment provider (for example, Square or other payment gateways used on the website).

  • Bayside Bridal does not store or have access to your full card details.

Shipping information (such as name, address and phone number) may be provided to delivery partners (e.g., Australia Post or courier services) to deliver your order.

For more information, please refer to your payment provider’s privacy policy.

Data storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards and limit access to authorised persons only.

Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct or delete it where appropriate.

To make a request, contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be published on this page.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Bayside Bridal
Email: hello@baysidebridal.com.au